整合式自动化系统(integrated automation system)供货商Asyst Technologies宣布合作伙伴服务计划(Partner Service Program)，以提供全球性的服务和支持协力厂商设备(Third-Party Equipment).这项全套服务和支持功能将透过Asyst的全球服务机构提供给原始设备制造商（ OEM ）。而这些原始设备厂商可善用Asyst的全球性服务提供给她们客人更广泛的启钥式工程能力(Turnkey Capability ).包括第一现场支持(first-line fild support),预防及校正维修工程,效能最佳化及集成产品培训(Integrated product training).
Thomas Fry, Asyst’s VP/GM, Global Services Division说” 透过这样的服务,这些原始设备厂商 (OEM)可以提供他们客户世界级的支持,不需支付风险,启用时间,及建立和维系这些服务的费用.换句话说,我们的原始设备厂商客户可以拓展地区性及提升客户服务价值.我们很荣幸的宣布Metrosol, Inc将是我们第一个客户在他们VUV wavelength wafer fab optical metrology system执行此项服务.
Asyst Technologies, Inc. (Nasdaq: ASYT), a leading provider of integrated solutions that enhance semiconductor and flat panel display manufacturing productivity, today announced its Partner Services Program, a full suite of service and support capabilities being provided to original equipment manufacturers (OEMs) through Asyst’s Global Service organization. With this program, OEMs can leverage Asyst’s Global Service organization to provide their customers with a broad range of turnkey capabilities, including first line field support, single-point logistics for spare parts and returns, preventative and corrective maintenance programs, performance optimization, and integrated product training.
Thomas Fry, Asyst’s VP/GM, Global Services Division, said, “Our Partner Services offering allows equipment OEMs to provide world-class support to customers without the risk, start-up time, and expense of establishing and maintaining captive service capabilities. This in turn enables our OEM customers to expand their geographic reach and enhance the total value of their customer offerings. We are pleased to announce that Metrosol, Inc. will be the first customer to implement this program for its VUV wavelength wafer fab optical metrology system.”
As the largest provider of fab automation systems, Asyst has established an extensive global network of highly trained field service personnel. The company’s service personnel, spare parts and RMA facilities are positioned to respond quickly to customer needs in every major semiconductor manufacturing region across Asia , Europe , Japan , the Middle East , and North America .
Asyst Partner Services can be tailored to the needs of each OEM customer and can include installation services, on-site response capability, first line field support, telephone tech support with issue tracking and resolution, corrective and preventative maintenance, performance management and optimization, training, regional spares stocking, and after hours support.